1. About Our Services
Choice Point Coaching, LLC provides evidence-informed behavior change coaching for children, teens, young adults, and families. Our services focus on skill reinforcement, goal-directed behavior, emotional flexibility, and family alignment. Services are offered in both individual family and group formats, as described further below.
Coaching is not therapy, counseling, or medical treatment. We do not provide diagnosis, clinical intervention, or crisis services. Clients are encouraged to maintain relationships with licensed healthcare and mental health providers as appropriate.
2. Who May Use Our Services
Our services are available to individuals and families who voluntarily choose to participate. Use of this website and our services indicates your agreement to these Terms of Service.
Services for clients under 18 years of age require written consent from a parent or legal guardian prior to the start of coaching. The parent or guardian serves as the primary contact for scheduling and billing.
3. The Coaching Relationship
The coaching relationship is collaborative, supportive, and forward-focused. Clients are matched with a qualified Choice Point coach, who may be our founder or another member of our coaching team, all of whom are trained in the Choice Point Method. Choice Point Coaching helps clients clarify goals, strengthen effective strategies, and build momentum toward meaningful progress in daily life.
Clients and caregivers are responsible for implementing strategies and decisions discussed in coaching. While we are committed to delivering our services with professionalism, integrity, and care, outcomes cannot be guaranteed.
4. Confidentiality
All sessions, notes, and communications are kept private and stored securely. Confidentiality may only be broken when required by law, including:
- Risk of harm to self or others.
- Suspected abuse or neglect of a child, elder, or dependent adult.
- A valid court order or legal requirement.
For minor clients, sessions remain confidential to support trust and progress. Parents may receive general updates but not detailed session content unless the minor consents. Safety concerns are always communicated to parents immediately.
5. Communication and Availability
Clients may send messages between sessions for accountability or encouragement through our secure communication platforms, currently provided through Delenta. Messages are reviewed during business hours, Monday through Friday, 9 a.m. to 5 p.m. EST.
Our communication tools are not monitored in real time and are not intended for emergencies. For urgent or crisis situations, contact 911, 988 (Suicide and Crisis Lifeline), or your local emergency services.
6. Scheduling and Cancellations
Sessions begin promptly at the scheduled time. We ask for at least 24 hours notice for any cancellations or rescheduling requests.
Late cancellations or missed sessions without notice may result in that session being forfeited. Repeated cancellations may lead to discontinuation of services.
7. Payment
Choice Point Coaching operates as a self-pay service. Our primary offering, the 90-Day Re-Engagement Reset, is a fixed-term program billed in one of two ways, as agreed upon at enrollment:
- Pay in full: the full program fee is paid at the start of the program.
- Monthly payment plan: the program fee is divided into monthly installments over the course of the program, charged automatically through secure online processing.
For group programs and other offerings, payment terms will be specified at the time of enrollment. Unused sessions do not roll over. Services may be paused or discontinued with written notice, and clients on a payment plan remain responsible for the full agreed-upon program fee unless otherwise stated in writing.
8. Virtual Sessions and Technology
All sessions are conducted through secure, privacy-compliant virtual platforms. Clients are responsible for ensuring a quiet, private environment and a stable internet connection with functioning audio and video.
Choice Point Coaching is not responsible for session disruptions caused by client-side technical issues.
9. Recording, Transcription, and Use of AI Tools
Coaching sessions are recorded via Google Meet, and recordings are transcribed and summarized using AI tools integrated with our practice management platform, Delenta. These summaries assist with session notes and progress tracking but do not replace the coaching relationship itself.
In addition to this written consent, coaches will provide a brief verbal or on-screen reminder that a session is being recorded at the start of each client relationship, and periodically thereafter. Google Meet also displays a recording indicator visible to all participants for the duration of any recorded session.
Recordings and AI-generated notes are treated as part of the client's confidential record, subject to the same confidentiality protections described in Section 4. Client data processed through these tools is never sold or shared externally, and is protected according to our Privacy Policy.
Clients or parents/guardians may opt out of session recording and AI-assisted note-taking at any time by written or verbal request, in which case manual notes will be taken instead.
10. Use of Testimonials and Success Stories
With separate, specific written consent, Choice Point Coaching may invite clients and families to share feedback, testimonials, or their story as part of a success interview conducted at or near the completion of a program.
Sharing a testimonial is always optional and never a condition of receiving services. Families may choose the level of detail they're comfortable sharing, may request that identifying details be changed or omitted, and may withdraw previously given consent to use their testimonial at any time by written request, though we cannot guarantee removal from materials already published or distributed.
Testimonials may be used in marketing materials, on our website, in social media, or in other promotional contexts, in the form and format agreed to at the time consent is given.
11. Scope of Practice and Referrals
Choice Point Coaching provides educational, skills-based support that is distinct from psychotherapy or medical care. If clinical or therapeutic care appears necessary, we will offer referrals to qualified professionals.
12. Termination of Services
Either the client (or parent/guardian) or Choice Point Coaching may end the coaching relationship at any time with written notice. Prepaid sessions will be honored or refunded at the discretion of Choice Point Coaching.
If coaching is no longer appropriate for any reason, we will make every effort to provide suitable referrals.
13. Limitation of Liability
By using our website or engaging our services, you acknowledge that you are doing so voluntarily. Choice Point Coaching and its representatives are not liable for decisions, outcomes, or actions taken as a result of coaching.
Coaching does not guarantee specific results and is not a substitute for therapy, medical treatment, or crisis intervention.
14. Updates to These Terms
Choice Point Coaching may update these Terms of Service as our practices, tools, or legal obligations evolve. Clients will be notified of significant changes affecting privacy, data handling, or service structure.
Continued use of our website or services after notification of updates constitutes acceptance of the revised terms.
15. Contact
Questions about these Terms of Service may be directed to:
Sheree Emmons, M.Ed.
Choice Point Coaching, LLC
mychoicepoint.com | sheree@mychoicepoint.com